Problems with BASE TV?
Does your BASE TV box suddenly freeze? Do you get an error message on your screen? Fortunately, you can solve most problems yourself. First, check the following:
- Are all the cables connected properly?
- Unplug the power lead for fifteen seconds and plug it in again.
Still not solved? We're always happy to help!
BASE TV app/website
The BASE TV app or website no longer works or won't open.
TV on, no picture
Is your TV on and your remote working but you can't get a picture?
TV menu won't open
The TV menu is slow to respond or does not open at all.
Slow, freezes or restarts
Restart your TV box. If that doesn't solve the problem, reset it to the factory settings.
Lights don't light up
The lights on the display of your TV box don't light up.
Error message
Are you getting a pixelated picture (little blocks), or no picture with an error code?
Pixelated picture on your TV
You can no longer watch digital TV. There is a malfunction.
Remote control
You can't zap with your BASE remote control.
No/poor sound
There is no sound (or poor sound quality) from your TV or sound system.
