Do you have a question? Or would you simply like some help or advice? Then, visit one of our BASE Shops. We will gladly help you!
Want to manage your usage from wherever you may be? Or view and pay your invoices in the blink of an eye? Then download the My BASE app on your smartphone. It's free, easy and 100% mobile!
In our FAQs you will find answers to over a hundred questions, arranged by topic.
* Offer restricted to normal use as defined here.
The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).
Mobile subscriptions for individuals are without fixed term contract. You may terminate your contract at any time.
Data Jump, exclusively for BASE: based on a mobile monthly plans comparison made on the 15/01/2020 at the following operators : Mobile Vikings, Orange, Proximus, Scarlet, Telenet, Voo.
Offer reserved for new BASE customers
Temporary promotion on BASE monthly plans of €15, €20, €29 and €39: offer valid from 30/05/2023 until 03/09/2023. Under condition of activation of the above BASE monthly plans, the customer benefits from from a -20% discount on the monthly subscription fee for the duration of the subscription after activation.
Offer reserved for private customers who do not yet have a BASE monthly plan; customers with a BASE top-up card who want to switch to a BASE monthly plan or are coming from another operator, must not have had a BASE monthly plan for the same mobile number in the 3 months prior to subscription. This offer cannot be used combined with other offers and promotions, except with the BASE+TADAAM benefit.
*The promotion is automatically applied to new customers during the confirmation of your order.
Offer reserved for existing BASE customers
Temporary promotion on BASE monthly plans of €15, €20, €29 and €39: offer valid from 30/05/2023 until 03/09/2023.
Offer reserved for private customers who already have a BASE monthly plan. Under condition of migrating to a higher Base monthly plan via the My BASE app or the customer zone, the customer benefits from 20% reduction on the monthly plan fee for the duration of the subscription after activation.
The customer will lose the discount on the monthly plan fee if he cancels his monthly plan or migrates to a lower rate plan. This offer cannot be combined with other offers and promotions, except with the BASE+TADAAM benefit.
Special conditions of your BASE monthly plan
Data Jump: Non-used credit of your monthly plan will be carried over to the following month. The next month, you will first consume the unused credit of the previous month. Non-used credit may be carried over for one month only. In the event of a change in tariff plan or termination of the contract, the carried-over credit is not taken into account for pro rata invoicing/refund. The transferred credit expires upon assignment of the agreement by the customer. Unlimited calls to BASE: unlimited number of call minutes to BASE customers. Offer restricted to normal private use, as defined here.