At BASE, we don't like waste. That's why, with us, you don't lose any data! Top up for at least €10 within 30 days and you keep your old data. It's as simple as that!
In our FAQs you will find answers to over a hundred questions, arranged by topic.
* Offer restricted to normal use as defined here.
The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).
Special terms and conditions for prepaid cards
The free minutes, SMSes and MBs are valid in Belgium and Europe, with the exception of premium numbers, and remain valid for 30 days after you top up. These minutes and SMSes will not be transferred to another tariff plan. With each new top up of at least €10 within 30 days, your unused free minutes and SMSes expire and are replaced with new free minutes and SMSes. If you top up again within 30 days for at least €10, the period of validity for any remaining MBs is extended by 30 days. If you top up for €5 before the 30 days have elapsed, the free minutes, SMSes and MBs from your last top up remain valid until the expiration date. If you exceed the free volume of MBs, the data traffic beyond that volume is deducted from your credit in KB increments at a price of €0.50/MB.
Unlimited* calling to BASE: the free minutes to BASE are only valid in Belgium from BASE mobile numbers.
Temporary offer valid for BASE prepaid customers. One-time 2 GB data gift, on top of the standard data bonus, upon the first reload of a BASE prepaid SIM card, provided that it is activated and topped up for the first time via the My BASE app for a value of at least €15. Offer valid from 03/10/2022 to 01/07/2023. Offer cannot be combined with other offers and promotions. More info and conditions on BASE.be.
Special terms and conditions for options
All the options must be combined with a BASE Prepaid tariff plan, are valid for 30 days and are deducted from your credit when you activate them. Depending on the number of benefits and bundles you already make use of, the number of bundles you can use may be limited. If you exceed the maximum number of allowable bundles, we will send you an SMS. Surf & mail 10&15&25: You can use mobile internet in Belgium with every BASE Prepaid tariff plan. Once you have used it up, you can reactivate this option as many times as you like; otherwise, you pay the out-of-bundle price shown below the tariff table.