BASE TV error messages
Are you getting an error message on your screen? Then check the first digits of the message. These can help you determine exactly how to solve the problem.
The error message starts with...
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Check your internet connection
Go to the diagnostics screen of your BASE TV box via 
>
> System > Diagnostics. Check whether your TV box is still connected to the internet.
No connection?
Unplug the power leads of your modem, any wifi boosters and the BASE TV box from the mains socket. Then plug them in again, in the correct order.
Step 1
It may take up to two minutes for your modem to restart. Is a green light flashing? Then it is getting a software update. Do not unplug the power until it is finished!
Step 2
Do you have a wifi booster? Reconnect it after your modem has completely restarted.
Step 3
Now plug your BASE TV box into the mains socket again. Once your TV menu appears, you can watch TV again.
Check your internet connection
Go to the diagnostics screen of your BASE TV box via > > System > Diagnostics. Check whether your TV box is still connected to the internet.
No connection?
Unplug the power leads of your modem, any Wi-Fi boosters and the BASE TV box from the mains socket. Then plug them in again, in the correct order.
Step 1
It may take up to two minutes for your modem to restart. Is a green light flashing? Then it is getting a software update. Do not unplug the power until it is finished!
Step 2
Do you have a wifi booster? Reconnect it after your modem has completely restarted.
Step 3
Now plug your BASE TV box into the mains socket again. Once your TV menu appears, you can watch TV again.
Check your cables
Step 4
Unplug these cables at both ends and reconnect them : HDMI cable, network cable and power cable. Replace them if necessary and try again.
Note: Be sure to use the HDMI cable that came with the BASE TV box for the best picture quality.
Step 5
Using your TV's remote control, select the input you connected the TV box to. To do this, press the Source button on your remote control. This button may also be labelled ‘Input’ or ‘AV’, depending on which TV you have.
Step 6
Wait for your TV box to start up and follow the on-screen instructions.
Check your cables
Unplug the power leads of your modem, any Wi-Fi boosters and the BASE TV box from the mains socket. Then plug them in again, in the correct order.
Step 1
Unplug these cables at both ends and reconnect them : HDMI cable, network cable and power cable. Replace them if necessary and try again.
Note: Be sure to use the HDMI cable that came with the BASE TV box for the best picture quality.
Step 2
Using your TV's remote control, select the input you connected the TV box to. To do this, press the Source button on your remote control. This button may also be labelled ‘Input’ or ‘AV’, depending on which TV you have.
Step 3
Wait for your TV box to start up and follow the on-screen instructions.
Perform a factory reset
- Press the house button.
- In the menu, select the gear.
- Select System.
- Select Factory settings and enter the PIN code.
- Select Confirm.
There is a problem with voice control
- Keep the button pressed long enough as you speak. Does a
dialogue appear on the screen? - The rings around the microphone must be visible when you speak the command.
- Speak clearly and do not yell.
- Don't use complete sentences. Say the command briefly and concisely.
- Multiple words? Then speak each word clearly.
The problem is still not solved
Is the error message not listed, or are you still experiencing problems? Then contact us and provide us with the following information:
- Which channel, programme, film or episode were you watching?
- At what time did the problem occur?
- Is your TV box connected via the network cable, wifi or wifi booster?
- How were you watching TV: I was watching live, I continued watching after pausing, I was watching Replay TV, I was watching pay-per-view content.
