Where can I find a duplicate of my invoice/bill?
You can receive a duplicate of your invoice/bill in two ways.
On My BASE and the My BASE app you can view and download an overview of your invoices/bills.
On MY BASE
- Log in to My BASE.
- Click on "Bills".
- You will see an overview of all your bills. You can view and download them.
- Want to pay your balance now? Click on "Pay now".
- You can also request a direct debit.
In the My BASE app
- Open your My BASE app.
- Click on "Billing" to view your most recent invoices.
- You can view and download them.
- Want to pay now? Click on "Pay outstanding balance" and select your payment method.
- You can set up direct debit at the bottom of your invoices screen.
Would you rather have a duplicate on paper? Contact our customer service and they will send you the document by post.
Important: You will pay €5 for a paper duplicate (€9,90 in the old customer zone).
