How do you enjoy this promo as an existing customer?

 Invite someone to join BASE too!

Convince a friend/family member to take at least a PRO 11, in the period from 08/10/2024 to 14/01/2025.

Have them say you referred them.

Becoming a customer is easy via BASE.be. At the end of the process, the person you referred simply enters your BASE number on the application form

Activate, and that's it!

Once the referred customer activates the new SIM card, you both get the promo for life. The discount is valid for as long as the new customer has at least a PRO 11.

Do you have a different subscription?

We will then automatically transfer you to the subscription as close as possible to your current subscription.
You will then receive the valid lifetime discount!

Out-of-plan limit
Free Data Day
My BASE app
Out-of-plan limit
Free Data Day
My BASE app

Pro 11

6 GB
+ unlimited calling & texting

ONLINE PROMO

ONLINE PROMO

MOST POPULAR

MOST POPULAR

Pro 20

30 GB
+ unlimited calling & texting

ONLINE PROMO

ONLINE PROMO

Pro 29

70 GB
+ unlimited calling & texting

ONLINE PROMO

ONLINE PROMO

Pro 35

200 GB
+ unlimited calling & texting

ONLINE PROMO

ONLINE PROMO

Already a BASE customer?

Do you already have a BASE subscription? You can also enjoy the discount for life. Find out how

Questions? Find the answer easily!

In our frequently asked questions you will find the answers to more than 100 questions, arranged by topic.

Contact BASE

Please note that we try to respond within 24 hours. If you want an immediate answer, you can go to our FAQs or to the customer zone.

 
  • Ask your question directly via WhatsApp and we will help you as soon as possible.

Monday - Friday: 8 am - 8 pm
Saturday: 9:30 am - 6 pm

Feel free to call us. It will be our pleasure to help you!

Do you call from a non-BASE number? Then dial 0800 66 311.
Do you call from a BASE number? Then dial 1999.
Are you abroad? Then dial +32 486 19 19 99.

Monday - Friday: 8 am - 8 pm
Saturday: 9:30 am - 6 pm

Would you rather speak with someone face to face? There is always a BASE Shop around. Find the nearest BASE Shop and stop by!

The conditions and other important info applicable to the services are listed in the general and special conditions and in the info sheets.

It is important to read them very carefully as they contain important information and restrictions on the use of the services (e.g. on what unlimited calling, texting and surfing means, that the actual internet speeds may differ from the theoretical speeds, that there are restrictions on carrying over credit to the following month, on the number of screens on which you can watch TV at the same time, etc.).

General terms and conditions
Special conditions
Info sheets

Prices and promotions

All prices are shown in euros (excluding VAT)

Discount on smartphones valid 03/12/2024 through 02/01/2025 with a BASE monthly plan for existing BASE customers and/or new BASE customers (who were not postpaid customers in the 3 months preceding the acceptance of the offer), while stocks last.
Subject to activation of a BASE monthly plan of the above-mentioned amount/month, the customer will receive the mentioned discount on the purchase price of the handset, subject to payment by direct debit and subject to acceptance of a 24-month amortization table. Upon termination of the monthly plan by the customer or change to a lower rate plan within the 24 months, BASE reserves the right to reclaim the residual value of the discount on the smartphone. Promotion limited to one device per activated new subscription. Max. 3 current amortization tables per customer; the acceptance of an additional table is not allowed unless the residual value of the discount obtained as a result of a previous smartphone promotion is refunded (by offsetting on the next bill). Promotion is not combinable with other promotions, except for the combined offer for Internet and TV.

More info on BASE.be. The stated offer and price are subject to material (printing) errors, mistakes and/or changes.

 

R.P.: Telenet Group NV (trading under the commercial name BASE) | Registered office: Liersesteenweg 4 | 2800 Mechelen | RPR Antwerpen division Mechelen | Company number 462.925.669

Offers with Data Pack
Offer (discount on the purchase price of a smartphone) valid subject to the following conditions: 

  • The customer purchases the device during the period from 03/12/2024 to 02/01/2025 (while stocks last) in a BASE store and pays for the device with a bank or credit card. 
  • The customer must already have:
    • Either a BASE (Pro) subscription since at least 03/08/2024 [starting from €20/month (or less than €20/month if they migrate to a BASE (Pro) subscription starting from €20/month at the time of purchasing the device)] and have correctly paid the last 4 invoices on time;  
    • Or a BASE prepaid card since at least 03/08/2024 and migrate [at the time of purchasing the device] to a BASE (Pro) subscription starting from €20/month. 
  • The customer must activate a Data Pack on their BASE (Pro) subscription at the time of purchasing the device. 
  • The customer must pay their BASE (Pro) subscription and Data Pack by direct debit. 

Max. 3 current amortization tables per customer; the acceptance of an additional table is not allowed unless the residual value of the discount obtained because of a previous smartphone promotion is refunded (by offsetting on the next statement).

 

In case of termination of the Data Pack by the customer or in case of dropping of direct debit within the 24 months, BASE reserves the right to recover the residual value of the discount on the smartphone. Changing to a lower Data Pack is impossible and not allowed. In case of suspected fraud or abuse of the action by one or more customers, BASE may immediately terminate this action. Promotion is not combinable with other promotions, except for the combined offer for Internet and TV.

Receive OnePlus Buds 3 with the purchase of a OnePlus CE4 Lite and a BASE subscription.

With the purchase of a OnePlus CE4 Lite and a BASE subscription (starting from BASE (Pro)20), you will receive the OnePlus Buds 3 via OnePlus. This promotion runs from 02/12/2024 to 02/01/2025 (purchase date) and while stocks last. You can participate a maximum of once per purchased product and up to five times per household. This promotion is only valid for participants aged 18 and over. Request your cashback no later than 03/02/2025 at https://promotions.activationboxx.com/oneplus/

 

 

Temporary promotion on BASE Pro 11, BASE Pro 20, BASE Pro 29 and BASE Pro 35 plans. Offer valid from 03/06/2024 to 07/10/2024. Under the condition of activation of the above BASE monthly plans, the customer benefits from a 25% discount on the monthly subscription fee for the duration of the subscription after activation.

Offer reserved for new BASE Pro customers
The promotion is automatically applied to new customers during the confirmation of your order.

Offer reserved for professionals (self-employed and small enterprises) who do not yet have a BASE subscription; from 03/06/2024 up to and including 07/10/2024. If a BASE Pro mobile contract is activated, the customer will receive, after activation, 25% discount on the cost of the monthly mobile contract for life.

If the base price of the subscription is increased, the promotional price will also increase by the same amount.

This offer applies exclusively to new BASE Pro customers (who in the 3 months prior to signing up for the offer were not already a BASE customer with a contract). Customers using a BASE prepaid card who want to switch to a BASE mobile contract must not have had a BASE contract for the same mobile number in the 3 months prior to signing up.

This promotion cannot be combined with other promotions, except with the combination advantage on Internet & TV.

Offer reserved for existing BASE Pro customers
Existing BASE Pro customers are also entitled to this promotion, only if they have been a BASE Pro customer for more than 3 months and they can introduce a new BASE Pro customer to one of the following BASE Pro subscriptions: Pro 11, Pro 20, Pro 29 or Pro 35. The promotion is valid on current tariff plans such Pro 11, Pro 20, Pro 29 and Pro 35. Existing customers with a different older tariff plan can also benefit from this discount, on the condition that they switch to one of the current tariff plans. If the conditions are met, the existing BASE customer will receive a discount of 25% on the monthly subscription cost for the entire duration of the contract in the case of a subscription of €11/month, €20/month, €29/month or €35/month. The discount and any switch will be automatically granted or will happen as soon as the SIM card of the new customer is activated. This must be done no later than 30 days after purchase. If the new customer cancels their subscription, the existing customer will not be automatically migrated back to the original plan. When the basic price of the subscription is increased, the promotional price also increases by the same amount.

The existing customer loses his monthly discount if he cancels his subscription, migrates to a lower rate plan, or if the customer he referred cancels his subscription. Action for existing customers cannot be combined with other offers and promotions, except with the combination advantage on Internet & TV. 

Temporary promotion on the BASE Pro Europe & BASE Pro World plans
On the condition that the customer subscribes for the BASE Pro Europe or BASE Pro World monthly plan at www.BASE.be, in the time period from 03/06/2024 through 07/10/2024 and activates the monthly subscription within the same time period, the customer benefits from a 50% discount on the monthly subscription fee for the first 3 months after activation. Offer reserved for professionals (self-employed and small enterprises) who do not yet have a BASE subscription; customers with a BASE top-up card who want to switch to a BASE subscription must not have had a BASE subscription for the same mobile number in the 3 months prior to subscription. This offer cannot be used in conjunction with other offers and promotions, except with the combination advantage on Internet & TV. 

If the customer combines two or more services, he will receive 10% discount on the monthly subscription fee of BASE Internet and/or BASE TV for the duration of the contract. The mobile subscriptions that are eligible for the combination advantage are the following BASE subscriptions BASE Pro 11, BASE Pro 20, BASE Pro 29, BASE Pro 35, BASE Pro Europe and BASE Pro World plans. The customer loses his combination advantage if he cancels his combination.