* Offer restricted to normal use as defined here.

The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).

Data Jump: Non-used credit of your monthly plan will be carried over to the following month. The next month, you will first consume the unused credit of the previous month. Non-used credit may be carried over for one month only. In the event of a change in tariff plan or termination of the contract, the carried-over credit is not taken into account for pro rata invoicing/refund. The transferred credit expires upon assignment of the agreement by the customer. Unlimited calls to BASE: unlimited number of call minutes to BASE customers. Offer restricted to normal private use, as defined here.

Offer reserved for new BASE customers 

Temporary promotion on BASE monthly plans of € 15/month, € 20/month, € 29/month and € 39/month: offer valid from 03/10/2023 until 06/11/2023. Under the condition of activation of the above BASE monthly plans, the customer benefits from a 25% discount on the monthly subscription fee for the duration of the subscription after activation. Offer reserved for private customers who do not yet have a BASE monthly plan; customers with a BASE top-up card who want to switch to a BASE monthly plan or are coming from another operator, must not have had a BASE monthly plan for the same mobile number in the 3 months prior to subscription. This offer cannot be used combined with other offers and promotions, except with the BASE+TADAAM benefit.

Offer reserved for existing BASE customers 
Existing BASE customers are also entitled to this discount, but only if they have been a BASE customer for more than 3 months and if they can introduce a new BASE customer for a mobile contract of € 15/month, € 20/month, € 20/month or € 39/month. The discount applies to current tariff plans. If the existing customer has a different tariff plan, they will be transferred to one of the above tariff plans. Providing these conditions are met, the existing BASE customer will receive a 25% discount on the monthly subscription fee in the case of a subscription of € 20/month, € 29/month or € 39/month, and this for the entire duration of the contract. The discount and, where applicable, the transfer will be allocated and/or implemented automatically as soon as the new customer’s SIM card has been activated. This must be completed at the latest 30 days after purchase.  If the new customer cancels their subscription, the existing customer won’t be automatically migrated back to the original plan. If the base price of the subscription is increased, the promotional price will also increase by the same amount. The existing customer loses his monthly discount if he cancels his subscription, migrates to a €15 or lower rate plan, or if the customer he introduced cancels his subscription. Action for existing customer cannot be combined with other offers and promotions, except with the BASE+TADAAM discount. 

Promotions BASE + Tadaam
25% per month advantage on the BASE invoice: offer valid for private individuals who are customers of both BASE and TADAAM. Valid for new and existing BASE customers who have a BASE 15 Classic, BASE 15, BASE 20, BASE 29 or BASE 39 subscription, and who are also new or existing Tadaam customers (standard or premium). Offer only valid for private use. The customer must have an active BASE mobile number and be an active Tadaam customer who makes 1 payment per month. A requirement for entitlement to the special offer is the registration of the BASE mobile number in your Tadaam customer zone. The offer may not be shared with people outside the domestic circle. If the customer pauses Tadaam, the advantage will be suspended as long as the subscription is paused. 1 advantage applies per BASE mobile number. The advantage will be calculated pro-rata. The offer can be combined with other special offers and smartphone deals. BASE and Tadaam reserve the right to change or end the special offer. 

Discount on smartphones with a subscription valid from 03/10/2023 to 30/10/2023 for existing BASE customers and/or new BASE customers (who were not postpaid customers at BASE in the 3 months prior to accepting the offer), while supplies last.

Subject to the activation of a Based on you monthly plan as of the amount mentioned per month, the customer receives the indicated discount on the purchase price of the device, subject to payment by direct debit as well as the acceptance of a 24-month depreciation table. If the customer terminates his monthly plan or switches to a lower tariff plan within the first 24 months, BASE reserves the right to recover the residual value of the discount on the device.  Offer limited to one device per activated new monthly plan. Max. 3 ongoing depreciation tables per customer; acceptation of an additional depreciation table is not authorized, unless the residual value of the discount obtained in the context of a previous smartphone promotion is reimbursed (by settlement through the next bill). May not be combined with other offers and promotions.

Free Google Nest Mini with the purchase of a Samsung Galaxy A23  

When you purchase a Samsung Galaxy A23 with a BASE20 subscription, you will temporarily receive free Galaxy Buds Live worth €59. This promotion is valid from 03/10/2023 to 30/10/2023 (date of purchase) and while supplies last. You can participate a maximum of once per purchased product and up to five times per household. This promotion is only valid for participants aged 18 and above. 

Samsung aims to deliver the product within seven weeks after the submission of a complete and valid registration. Request your Google Nest Mini no later than 01/01/2024 at https://www.samsung.com/be/promo/promo/?id=TQJ6NBYCGFFPEE  

Free Xiaomi Redmi Buds 3 Pro with the purchase of a Redmi Note 12

When you purchase a Xiaomi Redmi Note 12 with a BASE20 subscription, you will temporarily receive free Xiaomi Redmi Buds 3 Pro worth €69. This promotion is valid from 03/10/2023 to 30/10/2023 (date of purchase) and while supplies last. You will receive the Xiaomi Redmi Buds 3 Pro when you purchase a Xiaomi Redmi Note 12 and a BASE Data Pack of your choice at one of our retail locations or through an online purchase. 

Receive €120 cashback when purchasing a Galaxy Z Flip5/Fold 5 512GB

When purchasing a Galaxy Z Flip 5 or Z Fold 5 with a memory of 512GB, you will receive a refund of € 120.

This promotion runs from July 26 to August 14, 2023 (purchase date) and while stocks last. You can participate a maximum of once per product purchased and a maximum of five participations per household. This promotion can be combined with other promotions on the Galaxy Z Flip5 or Z Fold5. This promotion is only valid for participants aged 18 and over. Samsung aims to transfer the return amount to the specified account within seven weeks after submitting a complete and valid registration.

To request a refund, the customer must register via www.samsung.com/be/promo no later than 14/10/2023.

Receive Galaxy Buds2 Pro worth €179 with the purchase of a Galaxy Z Flip5/Fold5

When purchasing a Galaxy Z Flip5 or Z Fold5, you will temporarily receive a Galaxy Buds2 Pro worth €179.

This promotion runs from July 26 to August 14, 2023 (purchase date) and while stocks last. You can participate a maximum of once per product purchased and a maximum of five participations per household. This promotion can be combined with other promotions on the Galaxy Z Flip5 or Z Fold5. This promotion is only valid for participants aged 18 and over. Samsung aims to ship the Buds2 Pro within seven weeks of submitting a complete and valid registration.

To request the Galaxy Buds2 Pro, the customer must register via www.samsung.com/be/promo no later than 14/10/2023.

Pre-order promotion on iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from 15/09/2023 until 21/09/2023 included 
With an online order, the customer immediately pays when ordering, and the device is delivered to the specified delivery address; when ordering in the BASE points of sale, the customer makes an advance payment of €100 when ordering and pays the balance when picking up the device in the BASE shop.