Conditions - Unlimited Offer

To be able to guarantee you optimal conditions of use, our unlimited offers are exclusively restricted to normal personal and private use. They are exclusively reserved for use via mobile or smartphone, any other use being prohibited. This normal use allows you very intensive use. Only in case of fraude (including commercial use of the contract, in particular for call center or simbox purposes, and/or making the service available to third parties, e.g. through hotspotting), dishonest use or, more generally, use that is not in accordance with the use that could be expected of a customer who concludes a contract for mobile telephony (such as in particular the use of your mobile as a babyphone or – in the framework of an unlimited mobile data offer – the use of the simcard in, for example, surveillance camera’s or gateway devices) there is no normal personal and private use.

Your use will, for example, be deemed fraudulent in the following cases:

  • You regularly call more than 6 hours a day and/or 30 hours a week;
  • You regularly call more than 3 hours without interruption and/or you make calls that are immediately resumed after being interrupted;
  • You send more than 350 text messages a day and/or 10.000 text messages a month;
  • Per month you regularly use 10 (or more) times more mobile data than the average number of mobile data used by all customers with an unlimited offer.
  • Your mobile data usage puts an abnormal strain on the network and/or could negatively impact the experience of other customers.

In all these cases Telenet Group reserves the right to restrict the delivery of the service or to suspend and/or terminate your contract.