Top up

Terms and conditions

General terms and conditions

For contracts concluded from 3 June 2024:

General terms and conditions BASE (PRO) Sales conditions Telenet Retail BV/SRL - Dutch Sales conditions Telenet Retail BV/SRL - French

For contracts concluded before 3 June 2024:

General terms and conditions for BASE (for private use) General terms and conditions for BASE Business (for self-employed and enterprises) Sales conditions Telenet Retail BV/SRL - Dutch Sales conditions Telenet Retail BV/SRL - French

Special terms and conditions

For contracts concluded from 3 June 2024:

Special conditions BASE (Pro)
  • BASE Internet
  • BASE TV
  • BASE Mobile

For contracts concluded before 3 June 2024:

Special conditions for BASE subscriptions Special conditions for BASE prepaid

Info sheets

Consult the info sheets

Terms and conditions for apps

Conditions BASE TV-app - Dutch Conditions BASE TV-app - French Application platform BASE TV-box - Dutch Application platform BASE TV-box - French

Other documents

Price list BASE (Pro) - Dutch Price list BASE (Pro) - French Right of withdrawal - Dutch Right of withdrawal - French Cable brochure - English