Right of withdrawal

What is the right of withdrawal? This is the right you have as a consumer when you purchase a product online or by phone. After receiving the device (smartphone) you purchased or after subscribing to services (Internet, television, mobile phone), you have a 14-day cancellation period. During these 14 days, you can cancel your purchase and return the product without having to provide any reasons.

If you would like to read the official explanation regarding distance contracts (= right of withdrawal), click here for Dutch and here for French.