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Base Logo Base Logo Base Logo
Private
Self-employed
  • fr
  • nl
  • en
  • fr
  • nl
  • en
All about mobile
Monthly plans
Smartphones
Prepaid cards
Top up
International tariffs & roaming
Internet TV Combine Promos Support
Mobile Internet TV Combine Promos Support
Top up
My BASE
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Problem with internet or Wi-Fi

Frequently asked questions

Problem with wifi at home? Wifi problem on one device Is a BASE service or device not working? My wifi booster is not working well Wifi tips: get the most out of your wifi Reporting damage on the network Am I entitled to legal compensation if there is a network outage?
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