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The conditions and other important info applicable to the services are listed in the general and special conditions and in the info sheets.

It is important to read them very carefully as they contain important information and restrictions on the use of the services (e.g. on what unlimited calling, texting and surfing means, that the actual internet speeds may differ from the theoretical speeds, that there are restrictions on carrying over credit to the following month, on the number of screens on which you can watch TV at the same time, etc.).

General terms and conditions
Special conditions
Info sheets

Prices and promotions

All prices are shown in euros (including VAT)

Discount on smartphones valid from 22/1/2025 to 2/3/2025 with a BASE monthly plan for existing BASE customers and/or new BASE customers (who were not postpaid customers in the 3 months preceding the acceptance of the offer), while stocks last.
Subject to activation of a BASE monthly plan of the above-mentioned amount/month, the customer will receive the mentioned discount on the purchase price of the handset, subject to payment by direct debit and subject to acceptance of a 24-month amortization table. Upon termination of the monthly plan by the customer or change to a lower rate plan within the 24 months, BASE reserves the right to reclaim the residual value of the discount on the smartphone. Promotion limited to one device per activated new subscription. Max. 3 current amortization tables per customer; the acceptance of an additional table is not allowed unless the residual value of the discount obtained as a result of a previous smartphone promotion is refunded (by offsetting on the next bill). Promotion is not combinable with other promotions, except for the combined offer for Internet and TV.

More info on BASE.be. The stated offer and price are subject to material (printing) errors, mistakes and/or changes.

 

R.P.: Telenet Group NV (trading under the commercial name BASE) | Registered office: Liersesteenweg 4 | 2800 Mechelen | RPR Antwerpen division Mechelen | Company number 462.925.669

Offers with Data Pack
Offer (discount on the purchase price of a smartphone) valid subject to the following conditions: 

  • The customer purchases the device during the period from 22/1/2025 to 2/3/2025 (while stocks last) in a BASE store and pays for the device with a bank or credit card. 
  • The customer must already have:
    • Either a BASE (Pro) subscription since at least 03/09/2024 [starting from €20/month (or less than €20/month if they migrate to a BASE (Pro) subscription starting from €20/month at the time of purchasing the device)] and have correctly paid the last 4 invoices on time; 
    • Or a BASE prepaid card since at least 03/09/2024 and migrate [at the time of purchasing the device] to a BASE (Pro) subscription starting from €20/month.
  • The customer must activate a Data Pack on their BASE (Pro) subscription at the time of purchasing the device. 
  • The customer must pay their BASE (Pro) subscription and Data Pack by direct debit. 

Max. 3 current amortization tables per customer; the acceptance of an additional table is not allowed unless the residual value of the discount obtained because of a previous smartphone promotion is refunded (by offsetting on the next statement).

 

In case of termination of the Data Pack by the customer or in case of dropping of direct debit within the 24 months, BASE reserves the right to recover the residual value of the discount on the smartphone. Changing to a lower Data Pack is impossible and not allowed. In case of suspected fraud or abuse of the action by one or more customers, BASE may immediately terminate this action. Promotion is not combinable with other promotions, except for the combined offer for Internet and TV.

Receive €100 trade-in when purchasing a Samsung Galaxy S25 or S25+ with a BASE subscription from 22/1/2025 to 2/3/2025 

When purchasing a Samsung Galaxy S25 and the Samsung Galaxy S25+ (all memory models) with a BASE subscription, you will receive an additional €100 trade-in value on top of the trade-in value of your old device via Samsung. This promotion runs from 22/1/2025 to 2/3/2025 (purchase date) and while stocks last. You can participate a maximum of once per purchased product and a maximum of five times per household. This promotion is only valid for participants aged 18 and over. Request your trade-in no later than 2/5/2025 at https://promotions.my-samsung.com/be/find

Receive €150 trade-in when purchasing a Samsung Galaxy S25 Ultra with a BASE subscription from 22/1/2025 to 2/3/2025 

When purchasing a Samsung Galaxy S25 Ultra (all memory models) with a BASE subscription, you will receive an additional €150 trade-in value on top of the trade-in value of your old device via Samsung. This promotion runs from 22/1/2025 to 2/3/2025 (purchase date) and while stocks last. You can participate a maximum of once per purchased product and a maximum of five times per household. This promotion is only valid for participants aged 18 and over. Request your trade-in no later than 2/5/2025 at https://promotions.my-samsung.com/be/find

Receive OPPO Enco Buds2 Pro with the purchase of an OPPO A60 and a BASE subscription. 
With the purchase of an OPPO A60 and a BASE subscription (starting from BASE (Pro)20), you will receive the OPPO Enco Buds2 Pro (worth €59) via OPPO. This promotion runs from 03/01/2025 to 30/01/2025 (purchase date) and while stocks last. You can participate a maximum of once per purchased product and a maximum of five times per household. This promotion is only valid for participants aged 18 and over. Request your cashback no later than 14/02/2025 at https://promo.oppo-benelux.com/ .

 

 

 

Offer valid from 13/01/2025 until 03/03/2025 on BASE subscriptions of €15/month, €20/month, €29/month, and €39/month. In the event of a change to the subscription price, the 25% discount will apply to the new subscription price. 

Offer reserved for new BASE customers 
Offer reserved for private customers who do not yet have a BASE monthly plan; customers with a BASE top-up card who want to switch to a BASE monthly plan or are coming from another operator, must not have had a BASE monthly plan for the same mobile number in the 3 months prior to subscription. Upon activation of one of the above-mentioned BASE subscriptions, the customer will receive a 25% discount on the monthly subscription fee for the entire duration of the contract. The promotion will be automatically applied upon order confirmation. This offer cannot be used combined with other offers and promotions, except with the combination advantage on Internet & TV. 

Offer reserved for existing BASE customers  
Existing BASE customers are also entitled to this discount, but only if they have been a BASE customer for more than 3 months and if they refer a new BASE customer to one of the above-mentioned BASE subscriptions. Existing customers with a different older tariff plan can also benefit from this discount, on the condition that they switch to one of the current tariff plans. Providing these conditions are met, the existing BASE customer will enjoy a 25% discount on the monthly subscription fee for the entire duration of the contract. The discount and, where applicable, the transfer will be allocated and/or implemented automatically as soon as the new customer’s SIM card has been activated. This must be completed at the latest 30 days after purchase.  If the new customer cancels their subscription, the existing customer won’t be automatically migrated back to the original plan. 

The existing customer loses his monthly discount if he cancels his subscription, migrates to a lower rate plan, or if the customer he introduced cancels his subscription. Action for existing customers cannot be combined with other offers and promotions, except with the BASE+TADAAM discount and with the combination advantage on Internet & TV.

If the customer combines two or more services, he will receive 10% discount on the monthly subscription fee of BASE Internet and/or BASE TV for the duration of the contract. The mobile subscriptions that are eligible for the combination advantage are the BASE subscriptions of €15/month, €20/month, €29/month, and €39/month. The customer loses his combination advantage if he cancels his combination.

Free installation: If your installation address qualifies for a Self-Starter installation, you can install your services yourself free of charge. If a Self-Starter installation cannot be booked at your installation address, a technician will come and install your services for free (Comfort installation worth €59).

Free activation: Free activation worth €30 for any new internet subscription.

Cable connection: If no cable connection is present at the installation address, an additional fee will be charged for the cable connection.