Telenet Group has handed off your outstanding BASE debt to Intrum. You will therefore have to pay your outstanding balance to Intrum, and no longer to Telenet Group.
You pay your outstanding debt to Intrum. Be sure not to make payments to Telenet Group (BASE) anymore.
The payment details for Intrum are…
Then from now on you can contact Intrum. They will consult with you to see how you can pay you outstanding debt (e.g. via a payment plan).
You will find your username and password in the letter from Intrum.
02/708 30 55
Open from Mon-Fri (8:30 to 20:00) - Sat (9:00 to 13:00)
Intrum nv
Martelaarslaan 53
9000 Gent (Belgium)
In a debt sale, ownership of the debt is transferred to another, purchasing party (in this case Intrum). Intrum is sole owner and, after notification of the sale to the debtor, a payment obligation is only discharged upon receipt by Intrum.
The debts are sold inclusive of all associated rights. As such, Intrum has the right, with respect to the debts they have purchased, to charge compensation, interest and other charges allowed by law on all amounts due.
Telenet Group and Intrum are independent controllers and will always act in accordance with the applicable legal obligations associated with data protection.