How to change your billing address at BASE
Have you just moved house or noticed an error in your address? No problem. You can have your details changed at your local BASE Shop or via our customer service.
Important
- If you have a prepaid card, you can only have your address changed at a BASE Shop. Our customer service will not be able to help you with this.
- Do you have BASE internet and/or TV, and do you want to take your modem and BASE TV box with you to your new home? Then let us know, via base.be/verhuis, so we can get everything ready for your move.
Having your address changed at a BASE Shop
Stop by a BASE Shop. We will change it for you straight away!
Having your address changed via our customer service
Don't have time to stop by? Then call our customer service. They will make the necessary changes for you.
- Call 1999 from a BASE number, or
- Call 0486/19.19.99 from any other (non-BASE) number.
