How to change your billing address at BASE

Have you just moved house or noticed an error in your address? No problem. You can have your details changed at your local BASE Shop or via our customer service. 

Important: If you have a prepaid card, you can only have your address changed at a BASE Shop. Our customer service will not be able to help you with this.

Having your address changed at a BASE Shop

Stop by a BASE Shop. We will change it for you straight away!

Having your address changed via our customer service

Don't have time to stop by? Then call our customer service. They will make the necessary changes for you.

  • Call 1999 from a BASE number, or
  • Call 0486/19.19.99 from any other (non-BASE) number.