Wifi problem on one device
Internet enters your house via the cable. Your modem or wifi booster converts the signal from the cable into radio waves, or wifi. That's handy because it allows you to access the internet on your devices wirelessly. Several factors can affect your
wifi.
Do you want to improve your wifi connection in general? Then be sure to read our wifi tips.
Do you have problems on one device? If so, you are in the right place!
What kind of problem are you having?
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Are you unable to access the internet wirelessly with your device (PC, laptop, tablet or smartphone)? Then check your device to see whether its wifi is turned on.
Computer or laptop
Some computers and laptops have a switch or button to turn your wifi on and off. In that case, make sure it is on. You will recognize that switch or button by the wifi
symbol. Your device manual will also help you.
Tablet or smartphone
Set your smartphone or tablet:
- Switch your wifi on in Settings. Your device shows a list of available networks.
- Select network name (SSID) and password (Key or PSK).
No networks shown? Then enter the name (SSID) and password (key) of your wireless modem yourself.
Not all devices are set up the same way. If you can't find the wifi settings on your smartphone/tablet straight away, check the device's manual.
Are you noticing problems on all your devices? Then the problem is probably not with your device, but with your Wi-Fi itself. In that case, be sure to do the Wi-Fi checks! Is your connection slow on just one, or a few, of your devices? Then you should look for the cause on your device itself.
Wi-Fi antennas
The more Wi-Fi antennas your device has, the faster its Wi-Fi connection will be. So you may measure different speeds from the same location in your home with different devices, because not all your devices have the same number of Wi-Fi antennas.
Age of your device
Older devices (with a low Wi-Fi standard) achieve slower speeds than newer devices (with a higher Wi-Fi standard).
Older software or operating systems
Make sure your device is completely up to date. Older software reduces your speed.
5 GHz vs 2.4 GHz
Your modem uses two frequencies (2.4 GHz and 5 GHz) for Wi-Fi communication with your devices. A connection running over the 2.4 GHz frequency tends to be slower. If your device doesn't support 5 GHz, its Wi-Fi connection will usually be slower.
