Top up

All about the My BASE app

The My BASE app is available as a free download for your smartphone from the App Store and Google Play Store. Already have it? Learn all you can do with the My BASE app. You can…

  • keep an eye on your usage.
  • personalize your usage notifications.
  • view and pay your bills/invoices or pay someone else's.
  • top up a BASE prepaid card (for yourself or someone else).
  • consult, manage and change your plan and options.
  • manage your personal data, privacy data and preferences.
  • manage and listen to your voicemails.
  • order and activate a prepaid card.

Discover the app

At the bottom of the My BASE app you see the various menu options, which you can tap.

Start

Your products

On the Start screen you see immediately an overview of all your products and your usage. Do you want to change somehting, see more details about your usage or set notifications and out-of-plan limits? Click on the product to see more options.

Add products

In the My BASE app you can easily add or activate new products. In only a few clicks you have ordered a new product!

In de My BASE-app kan je ook heel gemakkelijk nieuwe producten toevoegen of activeren. In slechts enkele klikken heb je een nieuw product besteld!

More things you can do

Here you can start My Budget Control or top up for someone else.

  • Thanks to the My Budget Control, we help you set your out-of-plan limit step by step in the app for the very first time. This way, you can block or limit out-of-plan costs and stay 100% in control of your monthly plan. Easy peasy, just follow the guide!  

Billing

  • View and pay your bills/invoices in the blink of an eye. If there's a new bill/invoice available, you see it here straight away! We also always show the status of your bill/invoice (paid, not yet paid, etc.). Do you want to pay a BASE bill/invoice for someone else? That's possible too!
  • You also have a handy summary of your payments for the previous months.
  • Want to make sure you never make a late payment again? Then activate payment by direct debit. You'll never have to worry about it again.

Good to know: Under ‘Billing’ you can also activate electronic billing/invoicing. Then you will receive your BASE bills/invoices via email. Read more about electronic billing/invoices. 

Support

Need help? Under Support you can reach us via chat, message or phone. We are just one call or chat message away and we will help you with your question/problem. Moreover, you also get an estimation of our response time at the moment for each channel. 

Account

  • View personal information and privacy settings or edit the info.
  • Manage your appointments and view your Easy Switch details. 
  • Edit the app settings.
  • Consult the legal information.