Reporting damage on the network

Do you want report damage on cables, conduits or, distribution boxed on one of the networks BASE uses? In that case, you have to contact directly the network owners: Telenet or VOO.

Note : do you only have issues with your modem or the indoor cabling? BASE is happy to help! Discover how you can solve this.

You call    

• 015 666 555 for damage on the Telenet network.
• 078 50 50 50 for damage on the VOO network.

Are you not sure on which network the damage is caused?

• Sometimes you can find the name or the logo of the network owner on the infrastructure (for examplee, on cables the distribution boxes on the street) 
• You can verify online in which municipalities the Telenet or VOO network is available.

When you report damage, please describe the situation as clear as possible::

• What was damaged? This could be (coaxial) cables, conduits, distribution boxes on the street.

• Where was the damage done? Give an address and municipality, and possibly a description of the location (for example, "on the corner of the street").

• Does the damage cause issues for customers?

• Does the damage cause traffic congestion?

Distribution point? Coaxial cable? No idea what we are talking about? Read more about it!