Each bill/invoice has an expiry date under " To be paid by". We must have received your payment in full by this date. Is this not the case? We will send you a reminder free of charge.
If we have not received payment 5 days after the first free reminder, we will send you further reminders. You will see the cost of these reminders on your bill/invoice under 'One-time fees'.
If we do not receive your payment after these reminders, the service you have not paid for will be suspended. To reactivate your BASE services you will need to pay your bill/invoice and an reactivation fee of €10 per BASE service, up to a maximum of €30.
We cannot retrieve your data. Please make your own choice.
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First reminder: Free
Sent via SMS, email or post, according to your preference
Second reminder: €10
Sent via SMS, email or post, according to your preference
Final reminder: €10
Sent via SMS, email or post, according to your preference
Notice of default (always via post): €10
Reactivation fee (If you are de-blocking multiple mobile numbers, TV subscriptions or internet lines, this fee applies per BASE service): €10 with a maximum of €30
Several tips:
First reminder: Free
Sent via SMS, email, Doccle or post (same method as invoice)
Second reminder: €10
Sent via SMS, email, Doccle or post (same method as invoice)
Final reminder: €10
Sent via SMS, email, Doccle or post
Notice of default (always via post): €15
Reactivation fee (If you are de-blocking multiple mobile numbers, TV subscriptions or internet lines, this fee applies per BASE service): €10 with a maximum of €30
Several tips: