It's simple! Submit a new request via My BASE.
A direct debit is an automatic payment order. This means that the payment of your BASE bills/invoices will happen automatically. In other words... always on time!
Please note! When your bank refuses European direct debit (SEPA), Telenet Group will no longer automatically offer your next bills/invoices for payment. You will first have to activate the direct debit again.
Simply submit a new request via My BASE or contact us. Be sure to keep your customer and mobile number at hand.