To use 5G you need three things:
Not all handsets can connect to the 5G network. Mainly newer handsets, such as the Samsung S21 or iPhone 12, are ready for this new technology. So it's a good idea to check whether your handset is capable of connecting to a 5G network.
Tip: Do you have an iPhone? Then make sure you have installed the latest iOS update!
- Activation via the My BASE app
Open the My BASE app and select your phone number under Your products. Scroll down to Activate 5G. Click on the button to activate 5G. Note, customers with a prepaid card or BASE cannot activate 5G.
5G is not available everywhere in Belgium yet. But BASE is investing to make it available all over Belgium.
No 5G available where you are? Then your calls and mobile internet are automatically routed via the available 4G network.
Check here the map with our 5G coverage