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Base Logo Base Logo Base Logo
Private
Self-employed
  • fr
  • nl
  • en
  • fr
  • nl
  • en
All about mobile
Monthly plans
Smartphones
Prepaid cards
Top up
International tariffs & roaming
Internet TV Combine Promos Support
Mobile Internet TV Combine Promos Support
Top up
My BASE
  1. Support
  2. Account and personal data
  3. Account and personal data

Account and personal data

Frequently asked questions

How do I get access to the My BASE app and to My BASE? Your new BASE login. What has changed? All about the My BASE app How can I change my personal details? The manager of my BASE account: Who, why and how? How to change your billing address at BASE All about the manager of a BASE account My new mobile BASE number does not work as a login What happens if I have forgotten my password? Mandatory identification for prepaid SIM cards We are missing the following information from you to transfer your mobile number to BASE How do you keep your current mobile phone number when changing providers? I would like to grant a third-party access to my customer number. How do I arrange this? Publishing details in telephone directories: How does it work? I have a login, but I cannot change or manage any products I do not want to receive any more text messages (informative or commercial) from BASE Switching the alert service on and off Sector guidelines for third party services
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PRODUCTS

Mobile subscriptions
Smartphones
Prepaid cards
Internet
TV
Combine
Promos
WiFi-Booster
Tadaam

OUR SERVICES

eSIM
Data Jump
Free Data Day
Out-of-plan limit
International tarrif
Network
PayByMobile

SUPPORT

Help & Contact
My BASE
Point-of-sale
Move
Easy Switch
Leave BASE

USEFUL LINKS

Top-up
Activate SIM
My Bill
Self install
Watch TV
My BASE app
BASE TV-app

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