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How do I create/change my BASE login?

To access My BASE, the My BASE app or the My BASE TV app, you need a login. This consists of an email address and a password. If you link your mobile number to your email address, you can also log in with your mobile number.

 

 

Create my login

Have you just become a BASE customer? Then, as the contract holder, you will receive an email to create your login. Click the link in the mail and follow the steps. Once your login is created, you can fully manage your BASE services.

If you did not receive an invitation email, quickly create your login now! Afterwards, you will receive the mail.

As contract holder and manager of the account, you can add additional users and change their roles. They will then also have access to My BASE and My BASE app, but they will not be able to do things like make changes to the monthly plan or view bills/invoices.

  1. Go to My BASE and log in.
  2. Select Your profile > Manage users > Invite new user.
  3. Enter an existing email address and the mobile number of the new user. This will allow them to view the products or usage of their mobile number.
  4. Click Send invite. The new user will be emailed an invitation to create the login.

Read this article to find out more about the difference between a BASE account holder and a user.

You do not need to receive a mail from the contract holder/manager to create a login as a user.

  • Go to the login page and select Don't have a login yet? Create one.
  • Enter a valid email address and your mobile number. That way we know which account you are associated with. 
  • Follow the steps.

Changing my login

Why link your mobile number to your login? There are two advantages. Firstly, you can see your usage and products. Secondly, your mobile number can be used as a login in addition to your email address.

  • Go to My BASE and log in.
  • Select Your profile > Manage your users and select the user concerned.
  • Select View/change profile > Your linked services > Manage SIM cards

 

Did you know?

You can associate multiple mobile numbers with a login. These numbers can also be used to log in with the same password.

Do you want a login to no longer have access to your household? Then the person can delete the login themselves. As a manager, you can also unlink the login. The user will then still be able to use the login, but it will no longer be linked to the original account. The user will also be unable to see products or details.

  • Go to My BASE and log in.
  • Select Your profile > Manage your users and select the user concerned.
  • Select View/change profile > Profile settings > Unlink a profile from this account.

If you want to change your email address, you can do this yourself in My BASE.

  • Go to My BASE and log in.
  • Select Your profile > Profile settings > Change email to log in.
  • Enter your password that is requested as verification.
  • You will receive a confirmation mail at the new email address.
  • Validate your new email address via the mail.

You can make a user an administrator or vice versa. Read more about the various available roles and how to change them here.