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Who will install BASE Internet and TV, you or us?

Is everything in place for a connection to BASE? Then we can take care of the installation, or you can do it yourself.

Important: Be sure to check whether the cable connection and indoor installation are present. Use this handy step-by-step guide.

Moving house? Then look to see exactly what you must do.

Installing internet

The advantage of a self-installation? You decide where, when and what you install. Super-convenient, right? We deliver your devices to your home, and then you're ready to install everything! 

If you order BASE internet online, by phone or at a BASE Shop, we will check whether we can connect your address. If your address can be connected but an intervention from a technician is necessary, we will send someone to take care of it at no charge! Otherwise you can simply take care of everything yourself!

Good to know
  • Need help after all? Just let us know. We'll get you back on track in a jiffy! 
  • Be sure to check whether you already have a network interface unit (NIU). You have to have one to do a self-install. Don't have one? Then book an appointment with a technician. They will visit you to take care of it. Then it's up to you!

Sit back and relax. Our technician will do the work for you. Here's a quick rundown of exactly what they will do.

Tip: Consider ahead of time how you plan to use your services in your home. Then it's best to prepare the indoor installation. Be sure to also provide a coax cable and UTP cable. This will ensure that our technician can install your services in a flash.

The technician will...
  • install your modem and network interface unit (NIU) 
  • connect the drop cable and coax cable to the NIU 
  • check the coax cables and installed wall sockets, and replace the wall sockets if necessary
  • test the speed of your internet connection at your modem
  • test the speed of your internet connection at your TV installation 
  • install the BASE TV box (if you opted for this) 
  • install the BASE wifi boosters (if you opted for these)
Goed om te weten
  • The distance between the modem and NIU may not exceed two metres. Ideally, they should be located as close to each other as possible. 
  • The technician will install up to four UTP cables, up to 25 metres long each, where needed. Do you want more? Then you can provide the extra UTP cables yourself.

Installing TV

Did you choose to have the BASE TV box? Then you can easily install it yourself. No hassle with coax cables! All you have to do is plug the BASE TV box into the mains socket and connect it to the internet. Read more about the installation.

Good to know

The distance between the modem and NIU may not exceed two metres. Ideally, they should be located as close to each other as possible. The technician will install up to four UTP cables, up to 25 metres long each, where needed. Do you want more? Then you can provide the extra UTP cables yourself.

The installation of the BASE TV app is even simpler. You download the app on your smart TV, smartphone, tablet, etc. and stream away!