I am moving

Here are all the things you need to keep in mind when moving house.

• Is it possible to get a connection to the Telenet or VOO network at your new address?
• Does your new home already have a drop cable? If not, you will need to have one installed or do it yourself.
  

Can't keep it all straight? Check this handy step-by-step plan!

You can do it yourself or have a technician take care of it. When you move, we check whether connection to the BASE network is possible at your address. If an intervention by a technician is necessary, we will send someone. If not, you can do it yourself!

Read more about the installation types.

When you move, you always take any extra devices you rent or have purchased from BASE with you. Whether you should take the modem with you depends on the type of installation.

For your fixed internet, if you have opted for...

Take your current BASE modem with you and install it at your new address.

Our technician will connect the modem. That can either be the old modem or a new one. You can find this info on your purchase confirmation. If the technician installs a new modem, send the old one back to us.

Moving may involve additional costs. Exactly how much you pay depends on...

• the installation type you choose;
• whether or not you need a cable connection;
• any technical interventions that are required.
  

Learn more about the costs.

Will you please provide your new address? Do this

• online via this webform; 
• by phone on 1999, or +32 486 19 19 99 from a non-BASE number.