Am I entitled to legal compensation if there is a network outage?

Have you been inconvenienced by a network outage and have your services been interrupted for more than 8 hours? Then depending on the type of service interruption and if certain conditions have been met, you are entitled to legal compensation. This happens automatically or after the incident has been reported.

Network and/or service outages are of course always regrettable. We apologize for the inconvenience you have experienced. If you would like to know if you are entitled to compensation, please take at look at the conditions in our legal information.