Help! I can't activate my eSIM
Are you trying to activate your eSIM but are having a problem during the activation process? We'll help you get it sorted!
I can't scan the QR code
First check if your handset is compatible with eSIM. And if it's not? Contact us and we'll help you switch back to a physical SIM card.
I haven't received the QR code
- You will receive the QR code at the email address you provided when ordering.
- If you don't receive anything, be sure to check the spam folder in your mailbox.
- Didn't find it? Contact us.
I chose to keep my number, but my number is not active yet.
- It may take a few minutes before your number is active. Also remember to enter the PIN code for your eSIM once it's downloaded on your handset.
- If you requested the eSIM at a BASE shop, first download your eSIM by scanning the QR code you received by email.
I haven't received the verification code What now?
- We will send the code to the number on which you request your eSIM, so make sure you have access to this number.
- Click ‘Code not received’, and we will send a new verification code to your number.
