You're moving
How nice that you're moving! Because we understand that moving can be very complicated, at BASE we make it easy. We've put together some information for you. That way you can be confident your move will go smoothly.
Here are all the things you need to keep in mind when moving house.
- Is it possible to get a connection to the Telenet or VOO network at your new address?
- Does your new home already have a drop cable? If not, you will need to have one installed or do it yourself.
Can't keep it all straight? Check this handy step-by-step plan!
You can do it yourself or have a technician take care of it. When you move, we check whether connection to the BASE network is possible at your address. If an intervention by a technician is necessary, we will send someone. If not, you can do it yourself!
When you move, you always take any extra devices you rent or have purchased from BASE with you. Whether you should take the modem with you depends on the type of installation.
Take with you
- BASE TV box
- BASE wifi boosters
Leave behind
- The network interface unit (NIU)
What about your modem?
When you move, you'll get a new BASE modem. We will send it to you or the technician will bring it (depending on the chosen installation type).
Moving may involve additional costs. Exactly how much you pay depends on...
- the installation type you choose;
- whether or not you need a cable connection;
- any technical interventions that are required.
Will you please provide your new address? Do this
- online via this webform;
- by phone on 1999, or +32 486 19 19 99 from a non-BASE number.
Important information
Do you want to book an appointment with a technician? Request it...
- 6 weeks in advance for connection of your drop cable
- 3 weeks in advance for placement of your basic installation
