How to check your mobile usage? How to check your remaining call credit? Out-of-plan limit: What is it and how does it work? Can you transfer free minutes and texts to the next month? How long does the call credit on my prepaid card remain valid? How do you activate/deactivate usage notifications Until when can I use my bundle or option? Would you like more mobile data at an affordable price?

Activate your new SIM card Finding PUK code and unlocking handset All about your PIN code Mobile phone lost/stolen I can no longer call anyone. What now? Where can I buy a micro or nano SIM card? How to activate your eSIM? Where can I find the IMEI number of my handset? Help! I can't activate my eSIM Mandatory identification for prepaid SIM cards

What are international calls and roaming? Tips & tricks for easy calling, texting and browsing while abroad Can I use the call credit, text messages and data from my monthly plan while abroad? Limit/switch off international roaming Managing budget for mobile internet while abroad How do I activate the International calling option? All about Call Me Manage notifications for mobile internet Blocking calls and text messages to international numbers What if I have an option for mobile internet while abroad? How do I switch off/use my voicemail while abroad (and how much does it cost)?

Sending, receiving and reading MMSes How to set up your smartphone to surf, mail, text and send MMSes? Second call: How does it work? All about call transfer to another number Learn all about third party services All about RCS Send messages via RCS with your Android smartphone What can you do to prevent undesired calls? How can I see how many calls I have missed? Can I block incoming or outgoing calls? Outdated browser We are missing the following information from you to transfer your mobile number to BASE Provider partner Buying a bus or a tram ticket from De Lijn via SMS What is SMS spam and what can I do about it?

How can I fix network and reception problems on my mobile phone Problems with SMS Can I call an emergency number if I do not have network coverage? How to make mobile calls via 4G and Wi-Fi Legal compensation after service interruption

Voicemail: How does it work? Manage your voicemail: in which cases are calls forwarded to it? Forwarding a voicemail message to another number Recording a message directly to someone's voicemail How do I switch off/use my voicemail while abroad?

How to make mobile calls via 4G and Wi-Fi All about 5G All about 4G+ How much data do I need?

Set/change limits and notifications for (data) usage Set usage notifications to control the usage on your abonnement Manage notifications for mobile internet How can I manage my mobile budget and avoid high invoices/bills when I’m abroad? Do I also get budget alerts as an Internet Anywhere customer? Blocking calls and text messages to international numbers How to set your out-of-plan limit?

Managing and measuring my fixed internet usage Advanced settings of your BASE modem How do I configure my wireless internet Activation via Self-starter What is unlimited internet? When is my internet speed reduced? What if my fixed internet volume runs out? How do I order additional fixed internet? Can I get a BASE connection at my address The indoor installation Who will install BASE Internet and TV, you or us? How much internet volume do I need?

Wifi tips: get the most out of your wifi How do I configure my wireless internet? Where are your wifi credentials? How to measure your internet speed? Problem with wifi at home? Managing and measuring my fixed internet usage How do I order additional fixed internet volume?

All about your BASE modem Advanced settings of your BASE modem How do I install my BASE modem? How do I install my BASE Wi-Fi boosters? My wifi booster is not working well What you need to know before installing BASE Internet Where can I find the MAC address of my modem? All about your online order and return How to use your own modem?

Problem with wifi at home? Wifi problem on one device Is a BASE service or device not working? My wifi booster is not working well Wifi tips: get the most out of your wifi Reporting damage on the network Legal compensation after service interruption

What is unlimited internet? Peak and off-peak hours for fixed internet When is my internet speed reduced? What if my fixed internet volume runs out? How do I order additional fixed internet? Can I get a BASE connection at my address What do I need in order to install BASE? How do I configure my wireless internet How can you measure your internet speed? Who will install BASE Internet and TV, you or us? Activation via Self-starter How much internet speed do I get on my address

Who will install BASE Internet and TV, you or us? BASE self-installation What do I need in order to install BASE? All about my cable connection for BASE The correct drop cable The indoor installation Devices and cables – What is what? How do I install my BASE modem? Activation via Self-starter Where do you find your customer and account number? How do I install my BASE Wi-Fi boosters? Advanced settings of your BASE modem Managing and measuring my fixed internet usage How do I configure my wireless internet?

I am moving All about Easy Switch Can I get a BASE connection at my address?

Do I need fixed internet from BASE for my TV? What TV and radio channels does BASE offer? Can I add additional TV channels? How many people can watch TV at the same time? Installing my BASE TV box Pairing the BASE remote control with my TV and sound system? All about my BASE remote control Getting started with the BASE TV box How can I create profiles for the BASE TV box? How can I record? What is Replay TV and how does it work? Language and subtitle settings on BASE TV How can I block channels and set an age limit? I forgot my PIN code for BASE TV. What now? The power mode of my BASE TV box What do the lights on my BASE TV box mean? How do I restart/reset my BASE TV box? BASE remote control no longer responds Serial number of my BASE TV box The technical specifications of my BASE TV box Which apps can I install on my BASE TV box? The BASE TV app on your television Problems with the BASE TV app/website? No connection on my BASE TV box BASE TV error messages All about your online order and return

The BASE TV app on your television Getting started with the BASE TV app Which apps can I install on my BASE TV box? I forgot my PIN code for BASE TV. What now? Language and subtitle settings on BASE TV Problems with the BASE TV app/website? Can I add additional TV channels? What TV and radio channels does BASE offer? How many people can watch TV at the same time? What is Replay TV and how does it work? BASE remote control no longer responds

Problems with BASE TV? Problems with the TV menu on the BASE TV box BASE TV error messages TV on, no picture Picture but no sound on my TV Pixelated/poor picture on TV I forgot my PIN code for BASE TV. What now? No connection on my BASE TV box Language and subtitle settings on BASE TV Problems with the BASE TV app/website? BASE remote control no longer responds The BASE TV app on your television Can I add additional TV channels? Legal compensation after service interruption

Who will install BASE Internet and TV, you or us? BASE self-installation What do I need in order to install BASE? The indoor installation Installing my BASE TV box Activation via Self-starter Pairing the BASE remote control with my TV and sound system? How can I create profiles for the BASE TV box? How can I record? Language and subtitle settings on BASE TV Which apps can I install on my BASE TV box? Can I add additional TV channels? The power mode of my BASE TV box Devices and cables – What is what?

How do I get access to the My BASE app and to My BASE? Your new BASE login. What has changed? All about the My BASE app How can I change my personal details? The manager of my BASE account: Who, why and how? How to change your billing address at BASE All about the manager of a BASE account My new mobile BASE number does not work as a login What happens if I have forgotten my password? Mandatory identification for prepaid SIM cards Log in securely everywhere with one password, thanks to itsme We are missing the following information from you to transfer your mobile number to BASE How do you keep your current mobile phone number when changing providers? I would like to grant a third-party access to my customer number. How do I arrange this? Publishing details in telephone directories: How does it work? I have a login, but I cannot change or manage any products I do not want to receive any more text messages (informative or commercial) from BASE Switching the alert service on and off Sector guidelines for third party services

All about your online order & return All about topping up How can you cancel your monthly plan or prepaid card? What are the advantages of BASE mobile monthly plans? How to change or transfer ownership of your mobile number? How do I become a customer? How do you keep your current mobile phone number when changing providers? How can I change my monthly plan? Buying a bus or a tram ticket from De Lijn via SMS How can I get more mobile data on my prepaid card? All about Extra Data How do I order or change a BASE subscription under legal guardianship? All about the unlimited calling option Do you want to add options to your subscription? How do I switch from a prepaid card to a monthly plan? Do you make little use of your 0 euro monthly plan? With a BASE monthly plan, do I need to predefine the split between data and calling upfront? Will I lose my free minutes if I change my prepaid plan? Which monthly plan or prepaid card do I have and how can I check the relevant details? Would you like more mobile data at an affordable price? What are international calls and roaming? Limit/switch off international roaming How do I switch off/use my voicemail while abroad (and how much does it cost)? Who is eligible for the social discount tariff?

All about Easy Switch How do you keep your current mobile phone number when changing providers?

Learn how to change your address at BASE I am moving How to change or transfer ownership of your mobile number

What does GDPR mean for me? I've been the victim of phishing via SMS. What should I do? What is SMS spam and what can I do about it? I do not want to receive any more text messages (informative or commercial) from BASE Switching the alert service on and off GDPR: Most important concepts explained What is phishing? Phishing pop-up: what now? How to manage your cookie preferences

The digital bill/invoice: how does it work? My first invoice How do you read and pay your BASE bill? How can I pay my bills/invoices online? Check/pay my outstanding account balance Everything about my direct debit First invoice/bill after changing your monthly plan Where can I find the details of my bill/invoice? Where can I find a duplicate of my invoice/bill? PayByMobile: What is it and how does it work? Has BASE received my payment? Switch from paper to digital bill/invoice How can I remove the detailed overview on my invoice? Can I receive my invoice/bill earlier or later in the month? Why are you switching me over to the digital bill/invoice? My bundle or my monthly fee is invoiced/billed twice. Is this correct? I cannot open/print my bills/invoices with Adobe Acrobat Reader

My bill/invoice is incorrect. What should I do? Reminder fee unpaid invoice/bill Error message while performing a payment. What now? Everything about my direct debit

All about your online order and return Problems with your online order? All about cashback Ordering your new BASE monthly plan in the My BASE app Withdrawing or cancelling your order How to get a lifelong discount as an existing BASE customer?